Plática support
Help with Plática, the Mexican Spanish app from Examzio. If your question isn’t answered here, email support@examzio.com. A real person reads every message.
Cette page d’aide est pour l’instant disponible uniquement en anglais.
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Contact us
Email support@examzio.com. To help us answer quickly, tell us your device model (iPhone or iPad), its iOS or iPadOS version and what you were doing when the problem happened.
In the app, you can also use Settings › Report a problem to tell us about audio that sounds wrong, an answer that should be accepted, a translation that looks wrong, or a payment question.
Restore purchases
Subscribed, but Plática doesn’t show Pro? Open Settings in the app and tap Restore purchases. Make sure you are connected to the internet and signed in with the Apple Account you subscribed with.
Plática has no account, so restoring works through your Apple Account. A subscription that has ended or been refunded will not restore.
Cancel or manage your subscription
On your iPhone or iPad, open Settings, tap your name, then Subscriptions. Choose Plática, then Cancel Subscription. In the app, Settings › Subscription › Manage in App Store takes you to the same place.
Cancel at least 24 hours before the end of the current period, or before your free trial ends, to avoid the next charge. Plática Pro stays active until the end of the period you have paid for. Deleting the app does not cancel your subscription.
The free trial
The yearly plan ($49.99 a year in the US) can start with a 7-day free trial. The monthly plan ($9.99 a month) has no trial. You are charged when the trial ends unless you cancel at least 24 hours before.
Refunds
Apple handles all payments for Plática, so refund requests go to Apple at reportaproblem.apple.com.
Speaking practice
Plática needs access to the microphone and to speech recognition to check what you say. If it can’t hear you, check that both are allowed for Plática in Settings on your iPhone or iPad, then try again somewhere quiet.
Plática never records or keeps your voice: Apple’s speech recognition checks it, on the device when your device supports it. If you think an answer should have been accepted, tell us with Settings › Report a problem.
Your progress and a new device
Your progress is stored only on your device. Plática has no account or cloud sync, so progress doesn’t move to a new device, and deleting the app removes it. Your subscription does move: restore it on the new device with the same Apple Account.
Privacy and terms
Read how Plática handles your information, and the terms of the free plan and Plática Pro.