PassPage support
Answers to common questions about PassPage. If something is not covered here, email us using the address below. Please never send your A-Number, case number or immigration documents.
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Which test am I practicing for?
PassPage sets your test from your answer about when you filed Form N-400. Filed before October 20, 2025: the 2008 test. Filed on or after October 20, 2025: the 2025 test. To check or change it, open Settings from the Passport tab and choose Your test › Test version.
How do I change my ZIP code or interview date?
Open Settings › Your test and choose ZIP code or Interview date. Your officials and daily plan change to match. If you live in D.C. or a U.S. territory, choose “I live in D.C. or a U.S. territory” on the ZIP code screen.
My officials look wrong or out of date
Your officials show the date PassPage last verified them. If you see “We couldn’t check for changes”, connect to the internet and tap Try again. If your ZIP code covers more than one congressional district, PassPage asks you to choose your representative.
Before your interview, check the current answers on uscis.gov. If a name is still wrong, email us with the question number and your state or ZIP code. Fixes to officials reach the app without an app update.
Speaking my answers doesn’t work
Allow the microphone and speech recognition for PassPage in your device’s Settings. Speaking works offline only on devices that can recognize speech on the device. You can always choose Type or Tap instead, or tap “Can’t speak now? Type instead”.
How do I restore Pass Pack?
Tap Restore on any Pass Pack screen, or open Settings › Pass Pack › Restore purchases, while signed in to the Apple Account you bought with. Pass Pack unlocks again. Members of your Family Sharing group can use Pass Pack on their own devices too.
Today’s free test is done
The free version includes one practice test a day, and a new free test unlocks the next day. Flashcards with audio, your readiness score and your daily plan stay free. Pass Pack removes the daily limit.
Reminders are not arriving
Check the time in Settings › Study › Daily reminder, and make sure notifications for PassPage are allowed in your device’s Settings. Reminders are scheduled on your device, so they also work offline.
Where is my progress saved?
Only on your device. PassPage has no account or cloud sync, so your progress does not move to another device by itself. If you set up a new iPhone or iPad from a backup of your old one, your progress may come with it. Pass Pack restores on any device signed in to your Apple Account.
Found a mistake?
Email us with the question number and what looks wrong. We fix confirmed errors in the next update.
How do I delete my data?
Deleting PassPage from your device removes everything it stored. We hold no copy of your data.
Refunds
Purchases are handled by Apple, so refund requests go to Apple at reportaproblem.apple.com.